How can we help you?
Have a question about an order, delivery or plant? Here's the easiest way to get in touch with us.
Support ticket
For questions about orders, changes, missing plants or problems after delivery, please use a support ticket whenever possible. This keeps your questions and our replies together in one place.
Live chat
For quick questions, even when we're offline.
Leave your question in the chat. If we're offline, we'll reply later by email.
For general enquiries and other messages.
Email us at hello@coolplants.com. For questions about an order, please include your order number.
Phone
For questions you'd rather discuss by phone.
Call us on +32 50 68 43 58. We're often working among the plants and can't always answer the phone straight away. We also don't have direct access to orders or support tickets while working in the nursery. For these questions, it's best to use a support ticket.
Information about your order
Check your order status and current delivery times.
In My account, you can view your orders and their current status. Our Delivery times page shows the latest shipping times and explains the different order statuses.
- My account – your orders and their status
- Delivery times and order status – current shipping times and explanations
- Frequently asked questions – answers to practical questions