How we work

par_coolplants_DSC_2911.jpg

How does ordering at COOLPLANTS work?

We are a small, traditional nursery - not a large e-shop with large warehouses and extensive automation.

We are a "one-woman business", where every plant often passes through my hands before it reaches you.

The plants offered on coolplants.com are mainly grown on the nursery, supplemented with plants from friendly growers.

  • Not everything is always in stock
  • After winter, various types can be unsaleable due to frost or water damage
  • Out of stock plants are replaced, sent back or refunded
  • Plants from our external partners are collected weekly during the season

For these reasons, we do not request payment when ordering, but only later after we have sent you an order confirmation.

Ordering from us follows this schedule :

  1. You fill the shopping cart and place the order
  2. We check the availability at the nursery and with our partners and send you an order confirmation with payment request. If certain items are not available, we will consult with you by e-mail.
  3. You pay the outstanding balance.
  4. We collect the plants at the nursery and order from our partners. We pack and offer the package to the shipper.
  5. The order will be delivered to you

1

Order


checked

2

Confirmation


open

3

Payment


open

4

Sent


open

5

Delivered


open

JVDS_20080314_3145079.jpg

Stock

We do not keep precise stock of the plants. This means that a plant with 'in stock' status can still be sold out. With your order you can indicate whether we can replace or first consult with you.

Seasonal plants are only delivered in certain months: snowdrops, flower bulbs, some shrubs & trees, ... With coolplants.com you can also pre-order plants. Your order will be delivered from the moment they are available.

Plants that are sold out or plants from the archive can easily be added to an alert list. You will receive an email as soon as the plant is available again.

par_coolplants_DSC_2982-2.jpg

What is the delivery time?

The packaging and shipping of plants is done on Monday and Tuesday and only in periods without frost or excessive heat.

For these reasons, we have a delivery time of 8 to 20 days. That period can still be extended by:

  • frost
  • heat (in principle we do not ship above 25 ° C)
  • busy times in February (snowdrop time) and May (participation in plant fairs)
  • waiting for delivery from our partners

coolplants_165_DSC_2956.jpg

Where can I collect my order?

You can pick up the order at the nursery in Bruges during opening hours or by appointment.

You can also pick up during the plant fairs in which we participate. See Events

note:

  • Give us enough time to prepare the order
  • If you also order plants from partners, please respect the delivery time
  • Order well in advance for collection at plant fairs.


We only ship within Europe, here you will find the shipping costs per country.

The shipping cost (including packaging, postage and handling) for a package up to 30 kg depends on the country of destination - see table

Belgium: 9 €
United Kingdom: 14 €

Unfortunately, due to strict import procedures, we cannot deliver to Norway or Switzerland.

country ISO EUR
Austria AT 14
Belgium BE 9
Bulgaria BG 30
Croatia HR 25
Cyprus CY 35
Czech Republic CZ 20
Denmark DK 20
Estonia EE 20
Finland FI 30
France FR 14
Germany DE 14
Greece GR 45
Hungary HU 20
Ireland IE 20
Italy IT 20
Latvia LV 20
Lithuania LT 20
Luxembourg LU 14
Malta MT 35
Netherlands NL 14
Poland PL 20
Portugal PT 35
Romania RO 30
Slovakia SK 20
Slovenia SI 20
Spain ES 30
Sweden SE 20
United Kingdom GB 14

payments.png

How (and when) can I pay?

We do not ask for payment when ordering.

We first check the stock at the nursery and with our partners. If certain items are not available, we will consult with you by e-mail.

You will then receive an order confirmation with request for payment.

Pay online

  • with the payment button in the order confirmation email
  • via the order overview in "My account" on the website
  • directly at www.paypal.me/coolplants

Pay offline

  • by bank transfer
  • cash upon collection
  • On invoice (only for companies, with VAT number)

Shipment

We use DPD and bpost for shipping. Postmen deliver the packages to you.

Tip: if you are rarely at home, have your package delivered at work or to acquaintances who are always at home. This way delays in delivery are avoided!

Plants are only shipped after payment or proof of payment (mail) has been received.

During severe frost and the warm summer months, no shipments are made.

The delivery time is 8 to 20 days - depending on the items ordered and the delivery address (country).

On arrival

Take the plants out of the box as soon as possible and water them a little. This way they recover quickly and easily from the journey.

If you cannot plant out the plants immediately, place them in a protected, shady place outdoors and certainly not indoors at room temperature.

The appearance of the plants may vary, some varieties are shipped without foliage or with shortened branches. This does not affect regrowth - after all, the roots are the most important part of the plant.

Complaints

If the package arrives damaged, please refuse receipt or email photos of the damage to us at info@coolplants.com.

Right of withdrawal online purchase and return policy

Legally, plants are perishable goods for which there is no right of return or complaint. After mutual consultation, we still accept returns at your expense. You can create a return label at https://coolplants.shipping-portal.com/rp/

Returning is possible for plants that are not supplied as true-to-name and that also show a relatively large loss on the nursery :

We pay a lot of attention to the authenticity of the species, but sometimes things can go wrong which means that you do not receive the right plant. Plants that prove not to be true to name are fully reimbursed.

We don't ship plants that seem too fragile and always choose the best ones. We reimburse plants that with us also show problems or failure on closer inspection.